Booking Terms and Conditions
Terms and Conditions. These terms and conditions are applicable to Event bookings and Route 1259 Cape Jervis LinkSA bookings.
Passengers are carried subject to the provisions of the SA Passenger Transport Act 1994 and the conditions of carriage as outlined below.
Booking Terms and Conditions (LinkSA Pty Ltd ABN 43 131 552 415)
All travel is issued by LinkSA Pty Ltd ABN 43 131 552 415.
LinkSA is a wholly owned subsidiary by Keolis Downer, also referred to in these terms and conditions as ‘the Company’.
These conditions apply to travel where LinkSA is the carrier on your ticket.
These conditions apply to where we have a legal liability to you in relation to your passage. Where these conditions of carriage apply, the carriage of a passenger is also subject to the Australian Consumer Law and any other law relating to passengers that may apply to the services we provide.
All tickets sold by LinkSA, including those purchased via LinkSA Online, are sold subject to the following:
All fares advertised are in Australian Dollars (AUD), per person for an Adult, Concession, Student or Child ticket for one way travel unless otherwise stated.
Once the journey has commenced amendments, cancellations and transfers cannot be made. Tickets are transferrable between guests. Name changes are permitted for event bookings.
Where a LinkSA service is cancelled by the Company, these fares are transferrable to an alternative date on a LinkSA service, or refunded for the purchase value of the ticket.
LinkSA operates public route services and is not directly associated with SeaLink.
If you have made a booking for the SeaLink Ferry and/or any other event booking(s) and these are cancelled, no obligation is assumed by LinkSA for arranging a substitute service, event or performance.
Errors and mistakes
Sometimes mistakes are made, incorrect locations and incorrect fares can be displayed. If you have a ticket and/or confirmed booking, we may:-
- Cancel the ticket and/or booking
- Provide you with a refund
- Offer you a new ticket at the correct price as at the time of booking and issue you a new ticket.
Personal Information
We collect personal information about you. Please refer to our ‘Privacy Policy’ for details on how we collect, use and manage this information.
Personal Identification
Photo ID must be presented upon request. Failure to do so may lead to a cancellation/termination of your travel arrangements with LinkSA. LinkSA accept no responsibility or liability in any way for any loss, damage, cost or expense incurred by a person as a direct or indirect consequence of not producing photo ID upon request.
You may be asked for ID to verify your booking when you board the bus.
Cancellations and booking changes
We allow cancellations or amendments to bookings only if the original ticket purchased has not been used.
Travelling with children
A seat must be purchased for all children. We strongly recommended children under the age of 12 years be provided with a ”Letter of Authority for carriage if unaccompanied children” when booked on LinkSA services. Letter of authority form is to be handed to company representative at time of boarding coach then to be carried by driver for reference if needed. No responsibility will be accepted by the company for unaccompanied children while in transit, however all due care will be exercised. Children must be instructed not to leave the coach en-route without approval of the driver.
Person/s meeting child/ren at destination must be advised to be waiting by scheduled arrival time at destination location and to remain until coach arrives. Further, if person/s are not there when the coach arrives, all attempts will be made to contact the nominated carer. Should contact with the nominated carer not be successful, the coach will proceed to nearest manned police station, and leave child/ren in their care, then continue on its journey.
Children travelling as part of a school / SAPSASA / common interest group, under adult supervision, are exempt from this policy.
We strongly recommend that all infants/children travelling on a LinkSA service are restrained in an appropriate “child restraint” or “booster seat” that is applicable to their age or size, as is considered an appropriate “restraint / booster” by “Road Safety Road Rules 2009”. The decision of the parent / guardian is at their sole discretion, and we accept no responsibility or liability in any way for the decision made by the parent/guardian or any loss or damage, or any cost or expense incurred by any person as a direct or indirect consequence of that decision. Where the child is of a suitable age/size, as a minimum the seat belts provided should be used. Children will not be seated in the front row, unless all the other seats are taken up by other children.
Luggage
LinkSA accepts no liability for lost, damages or stolen luggage. Please be aware that LinkSA buses have the capacity to store luggage however we cannot guarantee that we are able to take all passenger luggage. Excess luggage, bulky items and freight are not permitted on LinkSA services. Bulky items include items such as surfboards, bikes, scooters or freight.
For safety reasons certain goods or articles cannot be carried such as weapons, explosive goods, flammable/hazardous items and batteries on any LinkSA service.
Timetables and Fares
All details regarding current timetables and fares can be found on the LinkSA website linksa.com.au.
Details are correct at time of publication.
Please do not refer to any external sources as these may be incorrect and it is not the responsibility of the company to update.
Ensure you arrive at your chosen pick up point 10 minutes prior to the scheduled departure time and hail the driver to board.
Timetables and fares are subject to change without notice.
Dress Requirements
Minimum dress and hygiene standards apply. The company reserves the right to refuse carriage to passengers who do not comply with minimum dress standards which include a shirt, shorts/trousers/skirt, dress and footwear.
Alcohol and drugs
Australian Federal and State Government Regulations prohibit smoking, the consumption of alcohol and the conveyance or ingestion of illicit drugs on coaches. Passengers under the influence of alcohol or illicit drugs will not be permitted to board the coach.
Service Animals
Accredited Assistance animals, like guide dogs can accompany a person with a disability on all LinkSA services.
LinkSA is not liable for any loss, sickness or injury sustained by any animal travelling on any service.
Timetables
Services will not depart prior to scheduled times. The Company will take all reasonable efforts to operate within published schedules, however cannot guarantee times due to unforeseen circumstances such as traffic and vehicular accidents. Services will not depart prior to scheduled times.
Liability
LinkSA will not be liable for any loss or damage that may arise or be alleged to arise in the event of the cancellation of any service or the abandonment of the service during the course thereof (should the Company or its servants or agents decide that such abandonment is necessary) or any deviation or delay in service from any cause whatsoever. In any such event the Company will not in any way be liable for the cost for any accommodation or any alternative means of travel which may arise. Any additional expense arising shall be the liability of the passengers. LinkSA reserves the right to cancel this service or vary it in any way.
LinkSA may arrange for any other person to undertake the service hereby contracted for or any part thereof and such person and his servants and agents shall be protected by and entitled to the benefits of these conditions to the same extent as the Company.
The expression “the Company” shall also include LinkSA, servants, agents and employees and any other person with whom the Company may have made arrangements and their servants, agents and employees.
LinkSA and their agents will not be responsible for and accident, injury or death of any passenger except where excluded by Australian Law.
Other conditions
We recommend any passenger travelling with a wheelchair contact LinkSA at least 72 hours prior to departure as the allocation of a wheelchair accessible coach on all routes is not guaranteed.
LinkSA is not responsible for any connections missed due to delays, including connections with other carriers and services.
For further information contact
Goolwa Office – 08 8555 2500 during office hours, Monday to Friday to 8:30am to 4:00pm
For urgent matters after house please contact our Aldgate office on 08 8339 7544.
LinkSA Pty Ltd
PO Box 822
Mount Barker SA 5251
P: +61 8 8555 2500
AH: +61 8 8339 7544
E: info.goolwa@keolisdowner.com.au