LinkSA recognise that your privacy is important to you and we are committed to protecting the personal information we collect about you. Within Australia, the Privacy Act 1988 (Cth) (‘Privacy Act’) and the National Privacy Principles (NPP) which form part of the Privacy Act govern the way in which we manage your personal information.
This policy explains the type of information that we keep on record and how we may use that information. It also provides some details about your privacy rights along with our general rights and obligations and our policy in relation to how we collect, maintain, use and disclose your personal information.
What Information Does LinkSA Hold?
The types of information we ask for will depend on the type of service or interaction you require from LinkSA.
Generally, we keep a record of one or more of the following types of information about you:
- Information that identifies you, such as your name and address and other details provided by you and people nominated by you.
- Information about the type of service you have acquired from LinkSA.
All information sought is required for our business purposes, which are detailed generally in this brochure and more specifically in our application forms.
We do not actively seek to collect sensitive information. However, if a requirement existed to collect sensitive information it would be done so in accordance with the NPP’s.
During the course of our relationship with you, we may gather information about you relating to the services that we provide to you. This information is used to help us form views about how we can improve our relationship with you.
We may also have to collect information to fulfil our obligations under a provision of service contract with the Department of Public Transport, Department Transport Environment and Infrastructure (DTEI) gained for this purpose is exempt from the NPP’s under Section 6C.
How LinkSA Collects Information
Personal Information will generally be collected from you in person, over the phone, through written communications (either on paper or electronic) or by you completing forms or answering questions on our website.
Promotional offers from us: Where we use your personal information for marketing and promotional purposes, it is because you have asked to hear from LinkSA, you have entered a competition and /or agreed to join our mailing list, or a friend / colleague has requested it on your behalf and you have confirmed this to us.
Third-party marketing: We will get your express opt-in consent before we share your personal data with any other company for marketing purposes.
Opting out: You can opt out of our direct marketing efforts at any time by contacting firstname.lastname@example.org or by notifying us. Opt out procedures are also included in our marketing communications.
We may also disclose your personal information to third parties (including government departments and enforcement bodies) where required or permitted by law.
Email and Newsletters
We may also collect personal information, including contact information such as name, email address, and phone number if you contact us by email or subscribe to our newsletter, or request a brochure. We use this personal information for the purposes of
administering and delivering the information you request.
Website Policies and Cookies
Our website uses a technology called a “cookie,” which is a small element of data that our website can send to your browser to be stored on your computer so that we can recognise your computer when you return. If you have registered with our website, cookies may provide us and our service providers with information that we will use to personalise our website in accordance with your preferences. Most web browsers allow you to modify your settings to notify you when you receive a cookie or to reject cookies entirely. If you decide not to accept cookies from our website, you may not be able to take advantage of all of its features.
Third Party Cookies
We use a third party service provider, Google Analytics, to help us gather and analyse information about the areas that you visit on the website to evaluate and improve the customer experience and the operating of the website, and to help us evaluate some of the specific information related to your website visits.
Links to Other Websites
Other websites linked to / from this website may not be affiliated or associated with, or controlled by, us. We are not responsible for any content contained on those websites, or any loss you may suffer in relation to the use of those websites. If you visit those websites, you will visit them entirely at your own risk and release us (including our employees and agents) from any and all liability resulting from or in connection with the inclusion of links to other websites or your use of those websites.
We do not endorse or represent the companies, products or content linked to this website and we reserve the right to terminate any link or linking program at any time.
How May LinkSA Use Your Personal Information?
We use your personal information to:
- Respond to or process your use of our services.
- Comply with our Service Contract requirements with the Minister of Transport.
- Information is stored on a secured computer network and hard copies are stored in secured offices.
- Unnecessary information is destroyed once its purpose has been fulfilled.
- LinkSA may also use your information for direct marketing of our services, which will be discontinued on request.
What Are Your Rights
You need not provide us any of the personal information about you or any other person, which may be requested in our communications with you. However, without that information we may not be able to process your request or provide you with an appropriate level of service.
Access to Your Information
You can request access at any time to personal information we hold about you. We will process your request within a reasonable time, usually 14 days for a straightforward request. More time may be needed, depending on the nature and detail of your request.
There is no fee for requesting access to your information, however we may charge you for the reasonable cost of processing, and producing the results of your request (for example, reasonable photocopying costs and, depending on the level of access required, reasonable administrative cost).
Sometimes we are not required to provide you with access – for example, if we consider your request is vexatious or when giving you access would have an unreasonable impact on the privacy of another person or if the law says we can deny access. If we refuse you access to your personal information, we will tell you the reason why. If we are not required to provide you with access to the information requested, we will consider, if reasonable, whether the use of a mutually agreed intermediary would allow sufficient access to meet your needs and ours.
Correction of Information
We try to ensure that all information we hold about you, which we collect, use or disclose is accurate, complete and up to date. Please notify us promptly if there are any changes to your personal information.
You may ask us at any time to correct personal information held by us about you, which you believe is incorrect or out of date. We will deal with your request within a reasonable time.
PO Box 227
ALDGATE, SA 5154
Phone: (08) 8339 7544
We will try to answer any question you may have, correct any error on our part or resolve any complaint that you may have about our information handling practices.
If we do not resolve a complaint to your satisfaction, you also have the right to complain to the Australian Privacy Commissioner (www.oaic.gov.au). We will provide you with their contact details if required.